Excelling In Customer Service
About this course
Unlock the secrets to Outstanding Customer Service.
Practical customer service training to help individuals and teams deliver consistent, professional customer experiences with confidence, across all industries.
Practical customer service training to help individuals and teams deliver consistent, professional customer experiences with confidence, across all industries.
Course curriculum
1.
Introduction
1 lessons
- 1
Welcome to Excelling In Customer Service!
2.
Week 1 - Fundamentals Of Client Care & Customer Service
5 lessons
3.
Week 2 - Care As A Service Culture
5 lessons
4.
Week 3 - Thriving On The Frontline - Skills & Tools For Success In Demanding Environments
5 lessons
5.
Week 4 - Winning Customer Loyalty - Strategies For Handling Difficult Situations
5 lessons
6.
Week 5 - Extra Mile - Being The Point Of Difference People Talk About
5 lessons
Excelling In Customer Service
Unlock the secrets to Outstanding Customer Service. Practical customer service training to help individuals and teams deliver consistent, professional customer experiences with confidence, across all industries.
US$ 210
103 members