Managing Poor Performance

Managing Poor Performance

Turn performance challenges into opportunities for improvement while protecting your business standards Poor performance is one of the most stressful issues any business owner faces - it affects productivity, team morale, and customer service, yet many avoid addressing it until the situation becomes critical. The fear of confrontation, concerns about legal implications, or simply hoping things will improve on their own can lead to months of declining standards and frustrated team members who wonder why nothing is being done. However, addressing poor performance doesn't have to be confrontational or lead to dismissal - with the right approach, many performance issues can be resolved through clear communication, proper support, and structured improvement plans. This module equips you with the knowledge and tools to tackle performance problems confidently and constructively. You'll learn how to distinguish between different types of performance issues, when to use coaching versus formal procedures, and how to have honest conversations that motivate rather than demoralise. We'll guide you through creating effective performance improvement plans, providing appropriate support and training, and making fair decisions when improvement doesn't materialise. With proven templates, conversation frameworks, and insights from 30 years of successful performance management, you'll transform how you handle underperformance - protecting your business standards while giving people genuine opportunities to succeed.