Technical Support Representative Training
About this course
Course curriculum
1.
Module 1: Introduction to Workforce Management
6 lessons
- 1
Module 1: Introduction
- 2
Lesson 1: Understanding the purpose of Time & Attendance, HR, and Payroll in business operations.
- 3
Lesson 2: Key challenges businesses face without proper systems
- 4
Lesson 3: Overview of the AMGTime/EarnHCM product ecosystem
- 5
Lesson 4: Introduction to common industry terminology
- 6
Module 1 - Lesson Review
2.
Module 2: Time Clock Hardware - Models & Basic Troubleshooting
8 lessons
3.
Module 3: Time Clock Connectivity & Networking
8 lessons
4.
Module 4: Time & Attendance Software - Core Functionality
10 lessons
5.
Module 5: HR & Payroll Software - Integration & Basics
7 lessons
6.
Module 6: Advanced Troubleshooting & Escalation
7 lessons
7.
Module 7: Customer Service, Communication & Compliance Context
5 lessons
8.
Module 8: Introduction to Time & Attendance Hardware
5 lessons
9.
Module 9: Introduction to Advanced Scheduling
7 lessons
10.
Module 10: Configuration Wizard
13 lessons
Technical Support Representative Training
Technical Support Representative (TSR) Certificate Course
Free
6 members