NCPA Empathy Enrollment Training
About this course
The Empathy Enrollment Method has increased conversion rates for several NC enrollment teams.
This training is a benefit of your membership in the North Carolina PACE Association.
You are welcome to ask questions in the "Comment" section of each unit.
Course curriculum
1.
Making PACE Easy to Understand
8 lessons
- 1
Healthcare Literacy in PACE Population (+pdf)
- 2
Referral Partner Communications
- 3
Cognitive Overload in Referral Partners
- 4
Dirty Words Part 1 & 2: Words Nana Never Said & Ain't Nobody Want This
- 5
Dirty Words Part 3: Words That Mean... Whatever You Want
- 6
Dirty Words Part 4 & Summary: Sacred Cows, All the Dirty Words (+pdf)
- 7
30-Second Elevator Pitch (+pdf)
- 8
2-Minute Elevator Pitch
2.
Creating Your Pitch and Participant Stories
5 lessons
3.
Meeting People Where They Are
4 lessons
4.
Referral Partners
7 lessons
5.
Empathy Enrollment Method
2 lessons
6.
The Greeting: Step 1 in Your Conversation
1 lessons
7.
Discovery: Step 2
2 lessons
8.
Benefits of PACE: Step 3
3 lessons
9.
Step 4 - Next Steps
1 lessons
10.
Conversation Flow (+pdf)
2 lessons
11.
Handling Objections
7 lessons
12.
"I Don't Want to Change My Doctor"
4 lessons
13.
"I Don't Want to Lose My Spending / Flex Card Money"
3 lessons
14.
"I Don't Want to Change My Home Care" [Caregiver, Hours]
2 lessons
NCPA Empathy Enrollment Training
Have more joyful and more effective conversations with elders, family caregivers and referral partners. The Empathy Enrollment Method has increased conversion rates for several NC enrollment teams. This training is a benefit of your membership in the North Carolina PACE Association. You are welcome to ask questions in the "Comment" section of each unit.
Free
42 members