NWM 24/7 Media Support Portal
About this course
This portal is designed to help churches, businesses, and media teams resolve common audio, video, livestream, camera, lighting, presentation, computer, and setup issues with simple step-by-step guidance.
Start with the NWM Virtual Troubleshooter for safe basic troubleshooting. If the issue still needs human review, submit a support request through the portal with photos, screenshots, or a short video.
Human support escalation is based on your active support plan, available monthly support credits, issue details, and current support volume.
Course curriculum
1.
Course Contents
5 lessons
- 1
Start Here: How to Use Support
- 2
Virtual Troubleshooter
- 3
When to Use the Troubleshooter
- 4
How to Submit a Support Request
- 5
Support Plan Rules & Escalation
NWM 24/7 Media Support Portal
The NWM 24/7 Media Support Portal gives active support members access to guided media troubleshooting, private support resources, and the NWM Virtual Troubleshooter. This portal is designed to help churches, businesses, and media teams resolve common audio, video, livestream, camera, lighting, presentation, computer, and setup issues with simple step-by-step guidance. Start with the NWM Virtual Troubleshooter for safe basic troubleshooting. If the issue still needs human review, submit a support request through the portal with photos, screenshots, or a short video. Human support escalation is based on your active support plan, available monthly support credits, issue details, and current support volume.
US$ 25
3 members